Refund & Returns Policy

ECI STORE – Last updated: 12 October 2020

• If we are unable to fulfil your order or if you are unsatisfied for any reason (other than for failure to deliver mentioned in clause 3.11 (Terms & Conditions) and you have paid for your order in full, we will offer you a choice of a replacement product or a refund of your payment within 7 days of request, less any costs which may include but are not limited to, payment processing fees, reasonable travel costs incurred by the Company and any administrative fees.
• If we have made an error and sent you the incorrect or a defective product, you may return the product where the Company will incur delivery costs, provided that the product is returned to us in its original condition and packaging within 7 days (calculated from the date on which goods have been delivered to you). Such goods must be returned with all original packaging materials, unused warranty card and instruction booklets.
• Before returning an item, please obtain a return authorisation (“RA”) number by emailing us at Any returns not accompanied by a RA number will not be accepted. The RA number must be clearly written on the outside of the package and/or on the shipping label.
• Returns must be sent prepaid and insured for the full price by a traceable carrier to 4B Russel Street, Benoni, 1500.
• A customer is entitled to cancel any transaction without any penalty within seven days of receipt of products in terms of Section 44 of the Electronic Communications and Transactions Act, 2002 (“cooling-off period”). It should be noted that the cooling-off period does not apply to any electronic transaction where the products are made to the customer’s specifications, clearly personalised and/or by reason of their nature cannot be returned.
• Title and risk in the products shall pass to you on delivery to the address set out in your order or upon collection thereof.

Address: 4B Russel Street, Benoni, Johannesburg.
Tel: 011 420 1312